Shipping policy
Shipping Methods and Delivery Times
We offer standard international shipping to European countries. Delivery times are estimates and may vary depending on the destination and carrier conditions.
- Standard Shipping: Estimated delivery within 6–15 business days.
Shipping costs are calculated based on the weight of your order and will be displayed at checkout before you complete your purchase.
Order Processing
All orders are processed within 1–3 business days after payment confirmation. Orders are not processed or shipped on weekends or public holidays. During periods of high demand or peak seasons, processing times may be slightly extended. If there is a significant delay, we will notify you by email.
Shipping Destinations
We ship to most European countries. Availability can be confirmed during checkout by entering your shipping address. If your country is not listed, please contact us at support@lumesignaturebags.com before placing your order.
Order Tracking
Once your order has been shipped, you will receive a confirmation email containing your tracking number. You can use this number to track your package directly on the carrier's website. Please note that tracking information may take up to 48 hours to become active after shipment. If your tracking number is still inactive after this period, please contact us.
Customs, Duties, and Taxes
Lume is not responsible for customs duties, import taxes, or any additional fees imposed by the destination country. Any charges incurred during or after shipping are the sole responsibility of the customer. We recommend checking your country's import regulations before completing your purchase.
Products Damaged During Shipping
Lume is not responsible for products that are damaged or lost during transit after shipment. If your order arrives damaged, please keep the original packaging and the damaged item, then contact the shipping carrier directly to file a claim. We also ask that you notify us at support@lumesignaturebags.com so we can assist you throughout the process.
Missing or Delayed Orders
If your order has not arrived within the estimated delivery timeframe, please contact us at support@lumesignaturebags.com. We will work with the carrier to locate your package and ensure an appropriate resolution.
Changes to This Shipping Policy
We may update this Shipping Policy from time to time. Any changes will be posted on this page and will become effective immediately upon publication. We encourage you to review this policy periodically.
Contact
If you have any questions regarding shipping or delivery, please contact us at support@lumesignaturebags.com.