Refund policy

Return Period

We offer a 30-day return policy. You have 30 days from the date you receive your item to request a return. After this period, we will no longer be able to accept a return request.

Eligibility Conditions

To be eligible for a return, your item must meet all of the following conditions:

• Be in the same condition as when received — unworn and unused
• All original tags must be intact and attached
• Be in its original, undamaged packaging
• Be accompanied by proof of purchase, such as an order number or receipt

Items that have been used, washed, damaged by the customer, or are missing their original packaging or tags will not be accepted for return, regardless of the reason.

Valid Reasons for Return

We accept returns for the following reasons:

• Manufacturing defect confirmed by our quality team
• Product damaged during shipping
• Incorrect item sent
• Cancellation within the legal 14-day withdrawal period in the European Union, where applicable

We do not accept returns due to change of mind or personal preference, unless required by applicable law.

European Union — 14-Day Withdrawal Period

If your order was delivered to a country within the European Union, you are legally entitled to cancel or return your order within 14 days after delivery, for any reason, including a change of mind.

The following conditions apply:

• The item must be returned in the same condition as when received
• Unworn, with all original tags and packaging intact
• Accompanied by proof of purchase

Return Shipping Costs

Return shipping costs are entirely the responsibility of the customer. The return address will only be provided after your request has been reviewed and approved. Original shipping fees are non-refundable. If your return is approved, return shipping costs may be deducted from the refunded amount.

How to Request a Return

All return requests must be initiated by emailing support@lumesignaturebags.com. Items returned without prior approval will not be accepted. The process follows these steps:

1. Initial contact: Email us with your order number and the reason for your return request.
2. Provide evidence: Send clear photos of the product, including the front, back, tags, packaging, and any damage or defect, if applicable.
3. Review: Our team will review the evidence provided within 3 business days and inform you of the result by email.
4. Approval and return address: If your request is approved, we will provide the return address and shipping instructions. You should then ship the item and send us your proof of shipment.
5. Refund: Once the returned item has been received and inspected, we will process your refund within 10 business days via your original payment method.

Defective or Damaged Items

Please inspect your order as soon as it is received. If your item arrives defective, damaged, or incorrect, contact us immediately at support@lumesignaturebags.com with photos of the product, packaging, and the damage found. These cases are handled as a priority and, if the defect or damage is confirmed, we will offer an appropriate solution, which may include a replacement or a full refund.

Exchanges

We do not offer direct exchanges. To receive a different item, please return the original product by following the procedure above and place a new order separately.

Refunds

Once your returned item has been received and inspected, you will be informed of the approval status. If the refund is approved, it will be credited to your original payment method within 10 business days. Please note that your bank or card provider may require additional time to process the credit.

If more than 15 business days have passed since your refund was approved and you still have not received it, please contact us at support@lumesignaturebags.com.

Contact

For any questions regarding returns or refunds, please contact us at support@lumesignaturebags.com